Refund policy

Returns

We have a 14-day return policy, which means you have 14 days from the day of purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at soxtraboutique1@gmail.com. Items sent back to us without first requesting a return will not be accepted.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

There are certain situations where only partial refunds are granted (if applicable)  
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For shipping labels, we are not responsible for the shipping label in case of returns.

Refunds (if applicable)
We are not doing any refunds at the moment we will apply store credit or exchange any items if the items do qualify for it. 

Shipping
To return your item: 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.